pgd33 Privacy Policy

This Privacy Policy ("Policy") describes how pgd33 ("pgd33", "we", "us", "our") collects, stores, uses, discloses, and protects the personal data of individuals ("you", "your", "Player", "User") who access, register on, or interact with the pgd33 online casino and sports betting platform at pgd33.io and all associated sub-domains, mobile interfaces, and related services (collectively, the "Platform").

This Policy applies to all personal data processed in connection with your use of the pgd33 Platform, regardless of the device or channel through which you access it. It applies to registered account holders and unregistered visitors alike. By accessing the pgd33 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read together with the pgd33 Terms & Conditions and the pgd33 Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents on matters of data privacy, this Policy shall prevail.

For the purposes of this Privacy Policy, pgd33 acts as the data controller in respect of all personal data collected from players and visitors through the pgd33 Platform. As data controller, pgd33 determines the purposes and means by which your personal data is processed.

pgd33 collects the following categories of personal data from players and platform visitors:

pgd33 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, log files, and session recording technologies.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal.
• Game providers: Game session data and bet outcomes shared by third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) for reconciliation and dispute resolution.
• Identity verification services: Confirmation data from third-party KYC and identity verification partners used to validate National ID Card or passport authenticity.
• Anti-fraud and security tools: Risk signals and device fingerprinting data from fraud prevention systems used to detect prohibited conduct and protect the Platform's integrity.

pgd33 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contract with you — specifically, to operate your pgd33 account, process deposits and withdrawals, settle bets, and provide customer support.
• Legal obligation: Processing required to comply with applicable legal requirements, including Know Your Customer (KYC) identity verification, anti-money laundering (AML) obligations, and fraud prevention mandates.
• Legitimate interests: Processing carried out for pgd33's legitimate business interests where those interests are not overridden by your privacy rights — including platform security, fraud detection, responsible gaming monitoring, and business analytics.
• Consent: Processing activities for which you have given explicit, freely-given, informed consent — primarily marketing communications (SMS, email, push notifications). You may withdraw consent at any time.

pgd33 uses the personal data we collect for the following defined purposes only:

• Creating, maintaining, and managing your pgd33 player account
• Verifying your identity and age (21+ policy) during registration and KYC review
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka (৳)
• Settling sports bets, casino game rounds, and slot spins accurately and promptly
• Delivering customer support and resolving account queries, disputes, and complaints
• Monitoring gameplay patterns to identify problem gambling indicators and fulfil responsible gaming obligations
• Detecting, investigating, and preventing fraud, money laundering, multi-accounting, and other prohibited conduct
• Sending transactional notifications (deposit confirmations, withdrawal status updates, security alerts)
• Sending promotional and marketing communications where you have provided explicit consent
• Improving the pgd33 Platform through usage analytics, A/B testing, and performance monitoring
• Complying with applicable legal, regulatory, and law enforcement obligations

pgd33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without providing you an opportunity to request human review.

pgd33 does not sell or rent your personal data to any third party. We may share your data with carefully selected third-party partners only in the following circumstances and strictly to the extent necessary:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your financial transactions (account number, transaction amount, transaction reference).
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session identifiers and stake/win data necessary to operate game rounds and resolve disputes.
• KYC & identity verification partners: Third-party identity verification services receive document images and identity data solely to authenticate your National ID Card or passport as part of the mandatory KYC process.
• Fraud prevention and security services: Anti-fraud platforms receive technical data (IP address, device fingerprint, behavioural signals) to detect and prevent fraudulent activity on the Platform.
• Legal and regulatory authorities: pgd33 will disclose your personal data to law enforcement or regulatory bodies where required by applicable law, valid court order, or lawful government request. pgd33 will notify you of any such disclosure to the extent permitted by law.
• Professional advisers: Legal counsel, auditors, and accountants may access personal data on a strictly confidential, need-to-know basis in the context of professional advisory services to pgd33.

All third parties with whom pgd33 shares personal data are contractually required to process that data in accordance with applicable data protection standards and solely for the specified purpose. pgd33 does not permit third-party partners to use your data for their own marketing or commercial purposes.

pgd33 uses cookies and similar technologies (including web beacons, pixel tags, and local storage objects) to operate, secure, and improve the Platform. The following categories of cookies are used:

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair or prevent your access to the pgd33 Platform. pgd33 does not deploy third-party advertising networks or cross-site tracking cookies without your explicit prior consent.

pgd33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial record-keeping obligations.
• KYC documents: Retained for the duration of your account plus 5 years following closure. Original document images are deleted once verification is confirmed, unless regulatory retention applies.
• Game and betting history: Retained for a minimum of 2 years for dispute resolution purposes, and up to 5 years where required by applicable law.
• Support communications: Retained for 2 years from the date of resolution of the relevant support interaction.
• Marketing consent records: Retained for the duration of your consent and for 1 year following withdrawal of consent, for evidence of compliance.
• Technical and analytics data: Retained in aggregated or anonymised form for up to 2 years for platform performance analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. pgd33 conducts periodic data audits to ensure retention schedules are adhered to.

pgd33 implements a comprehensive, layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pgd33's servers
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records
• Multi-factor authentication (MFA) required for all pgd33 staff accessing player data systems
• Role-based access controls ensuring staff can only access data relevant to their specific job function
• Continuous intrusion detection and prevention monitoring across all Platform infrastructure
• Regular third-party penetration testing and security audits
• Automated anomaly detection to flag unusual login patterns, high-value transaction activity, and potential account compromise
• Secure, geo-redundant server infrastructure with regular encrypted backups

While pgd33 takes all reasonable and appropriate technical measures to protect your data, no internet transmission is completely risk-free. You are responsible for maintaining the security of your account credentials. pgd33 strongly recommends using a strong, unique password for your pgd33 account and enabling any available two-factor authentication features. Never share your login credentials with any third party.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pgd33 will notify affected players without undue delay, providing clear information about the nature of the breach, the categories of data involved, and the steps being taken to address it.

As a pgd33 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our privacy team at [email protected] with the subject line "Data Rights Request" and your registered account details. pgd33 will acknowledge your request within 24 hours and provide a full response within 30 days.

• Right of Access: You may request a copy of all personal data that pgd33 holds about you, along with information about how it is used and who it has been shared with.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your pgd33 account. Minor corrections (e.g., contact number updates) can be made directly from your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pgd33's legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restriction: You may request that pgd33 restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable export of the personal data you have provided to pgd33 directly.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The pgd33 Platform is strictly intended for adults aged 21 and above. pgd33 does not knowingly collect, store, or process personal data from any individual under the age of 21. Age verification is a mandatory step in the pgd33 registration and KYC process.

If pgd33 becomes aware that personal data has been collected from an individual under 21 without verified parental or guardian consent, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has registered on the pgd33 Platform, please notify us immediately at [email protected] so that we can take prompt action.

pgd33 strongly encourages parents and guardians to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. Responsible gaming resources and self-exclusion options are detailed in the pgd33 Responsible Gaming Policy.

pgd33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, pgd33 will provide advance notice to registered players via email to the address on file and by displaying a prominent notice on the Platform for a minimum of 7 days prior to the updated Policy taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how pgd33 protects your personal data. Continued use of the pgd33 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

For all privacy-related queries, data rights requests, or concerns about how pgd33 handles your personal data, please contact our privacy team using the details below. All communications should be in English to ensure the fastest possible response.